Customers may request a return within 30 days after delivery.
Returns and custom policy
Custom curtain returns and order policy
Because many items are made to selected dimensions or package options, we encourage customers to confirm measurements before ordering.
Items must be unused, unwashed, and returned in original condition. Customers should contact us before returning an item.
For change-of-mind returns of standard-size products, the customer is responsible for return shipping.
Custom-size return conditions
Returns for made-to-measure products
Custom-size and made-to-measure products are made specifically according to the customer’s confirmed measurements and options.
Because custom-size and made-to-measure products are made for the confirmed order, they cannot be returned for change of mind.
If an item arrives damaged, defective, incorrect, or was made differently from the confirmed order details, contact us within 30 days after delivery.
Include clear photos of the product, packaging, shipping label, measurements, and the issue so we can compare them with the confirmed order details.
After verification, we will provide an appropriate replacement or refund.
Approved refunds will normally be processed within 5–10 business days after the returned item is received and inspected. The time for the refund to appear in the customer’s account may depend on PayPal, the card issuer, or the customer’s bank.
Please do not send an item back before contacting us. We will provide return instructions when a return is approved.
Please review finished width, finished length, hanging style, quantity, and other selected options before production begins.
Returns FAQ
Common policy questions
Can custom curtains be returned?
Custom-size and made-to-measure products cannot be returned for change of mind. If an item is damaged, defective, incorrect, or differs from the confirmed order details, contact us within 30 days after delivery so we can verify the issue.
What if I ordered the wrong size?
A custom-size item made according to the confirmed measurements cannot be returned for change of mind. Contact us if the item was made differently from the confirmed order details.
What if the parcel arrives damaged?
Contact us within 30 days after delivery and keep the packaging. Send photos of the package, label, product condition, and damage for verification.